- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
Hello! I’m Anass Urrich.
Extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge with 2 years of experience developing and implementing security solutions in fast-paced environments. Skilled in Web Security and Computer Security with proven history of delivering exceptional risk management support.
identifying, troubleshooting, and resolving issues or problems that arise in computer systems or networks. Diagnosing and fixing hardware or software issues, identifying and fixing configuration problems, or troubleshooting network or connectivity issues.
design and plan the layout of a network, including determining the most appropriate hardware and software to use, as well as the locations of network devices such as routers, switches, and access points.
provide technical support to users, helping them to resolve issues with computer hardware and software, and assisting with the use of various applications and systems.
help secure an organization's data by implementing measures such as encryption, access controls, and backup and recovery systems
An undergraduate academic degree awarded by FPN and upon completion of a course of study lasting for four years majoring in English Studies : Literature.
Technician Specialized in Computer Networking.
Certificate of graduation issued by the governing body of school corporation certifying graduating with honor.